Questions and Answers
These are some of the questions and answers but don't hesitate to ask us if you have any queries at all
Q: Are your prices per room and do they include breakfast?
A:All prices are normally quoted per room (double occupancy), and include a full English Breakfast.
There are other options eg single and triple (in Harmony) occupancy and we also do a rate without breakfast for those who have to be off early in the morning or are eating elsewhere.
Q:When can we check in, and what time do we have to check out?
A:Arrival:Check-in time on your first day is between 4pm and 7pm , unless otherwise pre-arranged.
Departure:On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests. Please feel free to use our sitting room if you need to bridge the gap between vacating your room and your departure 11.00 latest, thank you.
Q:Do you take payment cards?
A:Yes, we do take credit and debit cards and cash is acceptable as well!
Q: Can I smoke in the room?
A:Strictly no smoking, but your welcome to smoke outside. Guests who smoke in a room face an additional charge of £100 to pay for cleaning and for the room being out of action. This includes smoking in the bathroom and out of the windows.
Q:Are children welcome?
A:For the peace and relaxation of our guests we can only accommodate children of 12 and over responsible enough to be left in their bedroom without supervision. And if the whole house is booked by one party then their youngsters are welcome. We do not have cots or high chairs.
Q: Can we bring a pet?
A:Very regrettably, no dogs or pets are allowed other than certified service dogs. Although we love dogs we also have two cats as well as free range hens and ducks.
Q: Can we have rooms next to each other?
A:If you book over the phone we can give you the information and arrange something most of the time, if you want the rooms together when booking over the internet then note Haven and Serenity are at one end of the house and Tranquility and Harmony at the other.
Q:How many people can sleep in one room?
A:There is one bedroom, Harmony, that will accommodate three people as it has an adjoining single bedroom (with a full-sized bed and own TV), see tariffs. Otherwise, our bedrooms are for a maximum of two people.
Q: Do you ground floor rooms or a lift?
A:No lifts and unfortunately, we do not have any rooms which are on the ground floor.
Q: Can I reserve Parking?
A:There are enough spaces for guest's cars so no need to reserve.
Q: What Should I Do if I Cannot Find My Question or Answer
A:Don't worry, just drop us an email or ring and we shall endeavour to answer your query.
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